Terms of service

About us

Festive Flair is a UK-based online store selling seasonal home decor and gifts, trading from 41 Eghams Wood Road, Beaconsfield, HP9 1JX, Buckinghamshire, UK. You can contact us at info@festiveflair.co.uk.

Acceptance of terms
By accessing or using this website and placing an order, you agree to be bound by these Terms of Service, our Privacy Policy, and our Refund Policy.

Products & pricing
All prices are shown in GBP (£). We are not currently VAT registered, so VAT is not charged on our prices. We reserve the right to change prices or product descriptions at any time without prior notice. We make every effort to display product colours and details accurately, but slight variations may occur, particularly with hand-finished or illustrated items

Orders & acceptance
Placing an order does not guarantee acceptance. We reserve the right to refuse or cancel any order, including in cases of pricing errors, suspected fraud, or stock unavailability. If we cancel an order after payment has been taken, you'll receive a full refund.

Payment
Payment is taken at the time of order via our secure checkout. We do not store your full card details.

Delivery
See our Shipping Policy for delivery times and costs.

Returns & refunds
See our Refund Policy for full details on returns, exchanges, and refunds.

Intellectual property
All content on this site — including text, images, logos, and design — is the property of Festive Flair unless otherwise stated, and may not be reproduced without permission.

Limitation of liability
We are not liable for any indirect or consequential loss arising from the use of this website or our products, except where such liability cannot be excluded under UK law.

Governing law
These terms are governed by the laws of England and Wales.

Changes to these terms
We may update these Terms of Service from time to time. Continued use of the site after changes constitutes acceptance of the updated terms.

Contact
Questions about these terms? Email info@festiveflair.co.uk.