Refund policy

We want you to love your Festive Flair order. If something isn't right, here's how returns and refunds work.

Returns window — You can return most items within 14 days of delivery for a full refund, provided they're unused, undamaged and in their original packaging (you're welcome to open the packaging to inspect the item, as you would in a shop).

Candles — For hygiene and safety reasons, candles can only be returned if unused and unlit, with original packaging intact. We can't accept returns of candles that have been burned, even partially.

How to start a return — Email info@festiveflair.co.uk with your order number and reason for return, and we'll send you the returns address.

Return postage — For standard change-of-mind returns, you're responsible for return postage costs. If the item is faulty, we'll cover return postage (see below).

Refunds — Processed to your original payment method within 14 days of us receiving your return.

Faulty or damaged items — Contact us within 48 hours of delivery with photos where possible, and we'll arrange a replacement or full refund, including return postage.

Non-returnable items — Personalised, made-to-order or sale items, unless faulty.

Workshops — Workshop places are non-refundable but can be transferred to a friend. Just email us with their name.